1. Introduction

Terrazzo Australia Pty Ltd (“we”, “our”, “us”) is committed to protecting the privacy and personal information of our clients, website visitors, suppliers, and other stakeholders. This Privacy Policy outlines how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of personal information:

• Name, phone number, email address, and business details
• Project-related information provided through enquiries or quotation requests
• Address and location details relevant to service delivery
• Website usage data such as IP address, browser type, pages visited, and interaction behaviour
• Any additional information voluntarily provided through contact forms, emails, or phone communication

We only collect personal information that is reasonably necessary for our business operations.

3. How We Collect Information

We collect personal information through:

• Website enquiry and contact forms
• Direct communication via phone or email
• In-person consultations or project meetings
• Cookies and analytics tools on our website
• Third-party platforms such as advertising or lead generation services

Where possible, we will collect information directly from you.

4. Use of Personal Information

We use personal information for purposes including:

• Responding to enquiries and providing quotations
• Delivering terrazzo products and installation services
• Managing client relationships and project communication
• Improving our website, services, and customer experience
• Marketing and promotional activities (where consent is provided)
• Meeting legal, regulatory, and compliance obligations

We do not use personal information for unrelated or unlawful purposes.

5. Disclosure of Information

We may disclose personal information to:

• Employees, contractors, and service providers involved in project delivery
• Suppliers and manufacturers assisting with product supply
• Professional advisors such as accountants or legal representatives
• Government authorities when required by law

We do not sell or rent personal information to third parties.

6. Data Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

• Secure digital storage systems
• Access controls and authentication procedures
• Encryption and cybersecurity measures where applicable

While we take all reasonable precautions, no method of transmission over the internet is completely secure.

7. Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality and performance
• Understand user behaviour and traffic patterns
• Enhance marketing and advertising effectiveness

You can disable cookies in your browser settings; however some website features may be affected.

8. Access and Correction

You may request access to or correction of your personal information held by us. We will take reasonable steps to ensure that the information we hold is accurate, complete, and up to date.

To make a request, please contact us using the details provided above.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, legal requirements, or industry practices. The latest version will always be available on our website.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us:

Terrazzo Australia Pty Ltd
Website: https://terrazzoaustralia.com.au/
Phone: 0402 555 666
Email: info@terrazzoaustralia.com.au
ABN: 64 137 611 315
Address: 77 Hanbury Road, Greystanes NSW 2145, Australia